Frequently Asked Questions

Ordering & Products

What types of wigs do you carry?

We carry HD lace front wigs, glueless wigs, closure wigs, bob wigs, curly & kinky textures, straight & body wave styles, and colored wigs. All styles are available in multiple lengths, densities, and cap sizes.

How do I choose the right wig?

We recommend starting with your preferred length and texture. If you're new to wigs, our Glueless collection is the easiest to wear. For the most natural hairline, choose HD Lace Front. Still unsure? Contact us — we love helping queens find their perfect match.

What density should I choose?

150% is natural and lightweight. 180% is full and voluminous. 200%–250% is extra thick and dramatic. Most customers love 180% for everyday wear.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $99 within the US.

How long does shipping take?

Standard shipping: 5–7 business days. Expedited shipping: 2–3 business days. Express shipping: 1–2 business days.

Do you ship internationally?

Yes, we ship worldwide. International shipping times and rates vary by destination.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unaltered wigs in original packaging. Please contact us at support@bslaybeauty.com to initiate a return.

Can I exchange my wig?

Absolutely. We offer easy exchanges within 30 days. Contact our team and we'll make it right.

Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options including Klarna and Afterpay.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We never store your payment details.