Frequently Asked Questions

We carry human hair wigs (lace front, closure, bob and headband styles), heat-resistant synthetic wigs, braided wigs, hair bundles, ponytails, extensions and crochet braiding hair. Each product page lists the hair type, lengths and colors available for that style.

Human hair wigs look and move like natural hair and can usually be colored and heat styled. They last the longest with proper care. Synthetic wigs are made from heat-resistant fiber. They hold their style after washing, cost less and are ready to wear, but they can't be bleached or dyed and should only be styled on low heat. Every product page says which one you're getting.

Start with your preferred length and texture. New to wigs? Try our Beginner-Friendly styles, such as headband wigs and glueless options that go on in minutes. Want the most natural hairline? Choose a lace front wig. Still unsure? Email us and we'll help you choose.

Density is how much hair is on the cap. 150% looks natural and light, 180% looks full and 200%+ looks extra full. Density options, where offered, are listed on the product page.

Length is measured with the hair stretched straight. Curly and wavy textures will look shorter when worn in their natural pattern. See our Product & Colour Disclaimer for details.

Add any two items from our Buy 1 Get 1 Free collection to your cart and the lower-priced item is free. The discount applies automatically at checkout.

Yes. Standard shipping is free on US orders over $100.

Orders are processed in 1–3 business days. Delivery to the US takes 7–15 business days after shipping, and international delivery takes 10–20 business days. See our Shipping Policy for details.

Yes. International delivery times vary by destination, and import duties or taxes are the customer's responsibility.

Use the tracking link in your shipping confirmation email, or see our Track Your Order page.

You can request a return within 30 days of delivery for unworn, unaltered items in their original packaging with the lace uncut. Email support@bslaybeauty.com to start a return. Full details are in our Refund Policy.

Email us within 7 days of delivery with your order number and photos, and we'll send a replacement or a refund at no cost to you.

Yes. Return the original item within 30 days and place a new order for the style you want once your return is approved.

We accept major credit and debit cards and Shop Pay. All available payment options, including any pay-later options, are shown at checkout.

Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.